CITY OF MIAMI
STRATEGIC PLANNING
& PERFORMANCE
DASHBOARD
 |
CITY OFMIAMIFLORIDA |
QUALITY OF LIFE
RESILIENCE
PATHWAY TO PROSPERITY
Goal 1.1 Deliver efficient and effective services
Goal 1.2 Transform the experience of conducting business with the City
Goal 1.3 Enhance mobility and transportation options
Goal 1.5 Protect and promote the health and well being of all residents
City of Miami Resident Survey Q2.20: Positive Opinion of Recreation Centers (percent)
| 2026 FYTD |
Percentage of residents who provided an excellent or good (satisfactory) rating on Recreational Centers. This measure is tracked every two years, and performance is evaluated once the resident survey has been completed.
Public opinion data on recreation centers will be used to evaluate customer satisfaction, identify strengths and service gaps, and guide operational and capital improvement decisions. Trends in positive and negative feedback will inform staffing levels, programming adjustments, facility maintenance priorities, and customer service training. Results will be tracked over time to assess the effectiveness of improvements and ensure recreation centers continue to meet community needs and expectations.
ETC Vendor